1. These terms and conditions (the "Travel Booking Terms") are an agreement between Apron Payments Ltd, a company registered in England and Wales with company number 13779960, whose registered office is at 201 Bishopsgate, London EC2M 3AB ("Apron", "we", "us" or "our"), and the Member who accepts them. They govern the service (the "Travel Booking Service") through which we enable Members to search for and book hotel and other accommodation ("Accommodation Services") and pay for it with Points.

2. A "Member" is:

   1. a Business, where a Booking is paid for with Points held in that Business's Points balance ("Company Points"); or

   2. an individual, where a Booking is paid for with Points held in that individual's own personal Points balance ("Personal Points"). An individual who holds a personal Points balance is a "Delegate".

   In these Travel Booking Terms, "you" and "your" refer to the Member that makes or holds the relevant Booking.

3. These Travel Booking Terms are a separate agreement. They work alongside:

   1. the terms governing your Account (the "Platform Terms"), which apply only so far as you must have an Account, or be a Delegate of a Business that has one, to use the Travel Booking Service, and as set out in clause 9.4; and

   2. the terms under which the Points used for a Booking were issued and are held (the "Rewards Terms").

   A Booking is a redemption of Points. If there is a conflict between these Travel Booking Terms and the Rewards Terms in relation to a Booking, these Travel Booking Terms prevail. Otherwise, nothing in these Travel Booking Terms changes the Platform Terms or the Rewards Terms.

4. The Travel Booking Service is not a payment service or an electronic money service and is not regulated by the Financial Conduct Authority. Points are not electronic money, and paying for a Booking with Points is not a payment transaction.

5. The Travel Booking Service is in a closed release. It is available only to Members for whom we have enabled it, and only in the Apron web app.

6. We provide the Travel Booking Service using hotel distribution services provided by Nuitée Travel Limited, a company registered in Ireland with company number 570685, whose registered office is at 4 Waterloo Road, Ballsbridge, Dublin D04 A0X3, Ireland ("Nuitée"), or by any other provider we appoint to replace or supplement it (each a "Content Provider"). Content Providers are not parties to these Travel Booking Terms.

7. Capitalised terms have the meanings given to them in clause 16 or where they first appear.

1. To use the Travel Booking Service:

   1. a Business must hold an Account in good standing and have a Points balance;

   2. a Delegate must be a Delegate of a Business that holds an Account in good standing, and have a personal Points balance; and

   3. we must have enabled the Travel Booking Service for you.

2. Company Points may be used for a Booking only by a person authorised to redeem them on behalf of the Business under the relevant Rewards Terms, who makes the Booking on behalf of the Business. A Delegate may make a Booking only with their own Personal Points. A Member who can use both Company Points and Personal Points must choose one balance for each Booking.

3. You accept these Travel Booking Terms when you use the Travel Booking Service, and again each time you confirm a Booking. Each Booking is made on the version of these Travel Booking Terms published on the Platform at the time you confirm it (clause 13). A person who accepts these Travel Booking Terms on behalf of a Business confirms that they are authorised to do so.

4. If we suspect, or have reason to suspect, money laundering, a breach of sanctions, fraud, abuse of any rewards programme or any other illegal activity, we may stop providing the Travel Booking Service to you without notice and report our suspicions to the relevant authorities, as we must do to meet our legal and regulatory obligations.

5. Any information you give us under these Travel Booking Terms must be accurate, complete and current.

1. When you make a Booking, we act as your agent for the sole purpose of arranging it, through a Content Provider, with the hotel or other provider of the Accommodation Services (the "Accommodation Provider"). We pay the Content Provider for the Booking on your behalf, and you pay us with Points. We do not own or operate any accommodation and we do not provide the Accommodation Services.

2. The contract for the Accommodation Services is between you and the Accommodation Provider. It is made on the Accommodation Provider's terms and policies, and on the conditions of the rate booked, including its cancellation policy and inclusions (together, the "Rate Conditions" and, with the Accommodation Provider's terms and policies, the "Accommodation Terms"). Each Guest must comply with the Accommodation Terms, and may contract directly with the Accommodation Provider for anything arranged at the property, such as incidental charges.

3. The Accommodation Provider is responsible for providing the Accommodation Services.

4. We set the Points Price for each Booking, which may differ from the cash price of the accommodation. We may receive remuneration from third parties in connection with Bookings.

5. Descriptions, photographs, star ratings, facilities, maps and other content about accommodation are provided to us by Content Providers and Accommodation Providers. We display them as we receive them, but we do not guarantee their accuracy or completeness. Star ratings and local classifications vary between countries, and photographs may show a room category other than the one booked.

6. All communications about a Booking come from us. Content Providers and Accommodation Providers will not usually send you booking confirmations or other emails about your Booking.

1. You can search for accommodation by destination, dates and number of Guests. Availability and Points prices are live and may change until a Booking is confirmed. The total number of Points shown at the final confirmation step for the whole stay, including the room rate, taxes and fees shown as included, is the "Points Price".

2. You must enter the lead Guest's full name exactly as it appears on the identity document they will show at check-in. The lead Guest must be at least 18 years old; some Accommodation Providers, including in parts of the United States, set a higher minimum age. Where we ask for a Guest's nationality or country of residence, you must give it accurately: some rates are only available to particular markets, and an Accommodation Provider may re-price or refuse a Booking made on an inaccurate declaration.

3. Before you confirm a Booking, we will show you the Rate Conditions for the room you choose, including whether the rate is refundable until a stated date, partially refundable or non-refundable, and you will have the opportunity to check and correct the details you have entered. Cancellation deadlines are set in the local time of the property. By selecting "Agree and book with points" (or similar wording), you:

   1. accept these Travel Booking Terms, as then published, and the Accommodation Terms;

   2. confirm that you have authority to make the Booking for each Guest, and that you will make each Guest aware of, and ensure that each Guest complies with, the Accommodation Terms that apply to their stay; and

   3. acknowledge that the details you provide will be passed to the Content Provider and the Accommodation Provider so that they can process the Booking.

4. Each Booking is paid in full with Points from a single balance, either Company Points or Personal Points. Points cannot be combined with cash, card payments or any other balance, and you cannot top up a balance to make a Booking. The Points Price is deducted from your chosen balance when you confirm the Booking.

5. A Booking is made only when we send you a booking confirmation by email showing the booking reference (a "Booking Confirmation"). Each confirmed booking under these Travel Booking Terms is a "Booking". The Booking Confirmation will include a copy of the version of these Travel Booking Terms that applies to the Booking. You can view your Bookings on the Platform. If a Booking cannot be confirmed after Points have been deducted, we will return the full Points Price to the balance you paid from.

6. You must make sure that the room booked is suitable for the number of Guests. An Accommodation Provider may refuse to accommodate Guests in excess of the booked occupancy, without refund. Requests for bed types, connecting rooms and other preferences will be passed on but are not guaranteed.

7. If a Points Price displayed was materially wrong because of an error by us, a Content Provider or an Accommodation Provider, we will offer you the choice of keeping the Booking at the correct Points Price or cancelling it with the full Points Price returned.

8. If you are a Delegate acting as a consumer, you do not have a statutory right to cancel a Booking, because it is for accommodation on specific dates. Your rights to cancel are those set out in the Rate Conditions and clause 6.

9. We might not issue VAT invoices for Accommodation Services paid with Points.

1. Guests must comply with the Accommodation Provider's check-in requirements. These usually include showing a valid identity document in the name on the Booking and a payment card for incidental charges. Check-in and check-out times are set by the Accommodation Provider.

2. Unless shown as included in the Points Price, local, city and tourist taxes, resort fees, security deposits and incidental charges (such as parking, food and drink, minibar and spa use) are payable by the Guest directly to the Accommodation Provider. We show such amounts where they are provided to us, but we cannot guarantee that the information is complete.

3. If a Guest will arrive after the property's latest stated check-in time, the Guest should tell the Accommodation Provider in advance. Otherwise, the room may be released and the Booking treated as a no-show.

4. If the Accommodation Provider cannot provide the Booking (for example because of overbooking, closure or maintenance), it is responsible for finding alternative accommodation of a similar standard. The Guest should deal with the Accommodation Provider directly at the time, keep any receipts and written confirmations, and tell us as soon as possible within our support hours (clause 8.2). We will then escalate the matter with the Content Provider and return Points under clause 7 for any amount refunded or credited to us. We are not liable for any additional costs.

5. No Points are returned for a Guest's early departure, except under clause 7 for any amount refunded or credited to us for the unused nights.

6. Any problem during a stay should be raised with the Accommodation Provider at the time, so that it has the opportunity to put it right.

1. To change or cancel a Booking, contact our support team through the help centre on the Platform or at support@getapron.com, giving your booking reference and details of the change or cancellation you want. We will cancel the Booking, or request the change from the Content Provider, and confirm the outcome to you by email.

2. We will cancel a Booking with the Content Provider on your instruction, in accordance with the Rate Conditions. A request to cancel is made when we receive it through the support process in clause 6.1. If we receive it at least one Business Day before the cancellation deadline in the Rate Conditions, and we fail to cancel the Booking before that deadline, we will return the Points you would have received under clause 7 had we cancelled in time. If we receive it later, we will try to cancel before the deadline but cannot guarantee that we will.

3. Changes to a Booking are subject to the Rate Conditions and the agreement of the Accommodation Provider:

   1. To change the dates or Guests on a refundable rate, you will need to cancel the Booking and make a new Booking with Points at the Points Price then available.

   2. Any request to change the dates or Guests on a non-refundable rate, or other changes or special requests on any Booking, are subject to the discretion of the Content Provider and Accommodation Provider. We cannot guarantee the transmission or acceptance of any such requests.

4. If you or a Guest change or cancel a Booking directly with the Accommodation Provider, you must tell us promptly. We may be unable to recognise or support that change, and Points may not be returned for it.

5. If a Guest does not arrive and the Booking has not been cancelled in time, no Points are returned.

6. If an Accommodation Provider or Content Provider cancels a Booking, we will tell you as soon as reasonably practicable and return Points under clause 7. We can help you make a new Booking, but we are not obliged to cover any difference in Points Price.

7. We may cancel a Booking, where the Accommodation Terms allow, if we reasonably believe it is fraudulent or made in breach of these Travel Booking Terms, or if a Content Provider, Accommodation Provider or competent authority requires us to.

1. Except under clauses 4.5, 4.7, 6.2 and 7.3, we return Points only for amounts that the Content Provider refunds or credits to us, or does not charge us, for the Booking. If the Content Provider or the Accommodation Provider does not refund or credit us, including where a request for a goodwill gesture or exception is refused, no Points are returned.

2. Subject to clause 7.1, on cancellation under clause 6:

   1. of a refundable rate before the deadline in the Rate Conditions, the full Points Price is returned;

   2. of a partially refundable rate, Points are returned in proportion to the amount refunded or credited to us; and

   3. of a non-refundable rate, or after the cancellation deadline, no Points are returned.

3. If you are a Delegate acting as a consumer and you cancel a Booking at a refundable or partially refundable rate in accordance with clause 6 before the deadline in the Rate Conditions, we will return the Points due under clause 7.2.1 or 7.2.2, as applicable, whether or not the Content Provider refunds or credits us.

4. Points are always returned to the balance used for the Booking (Company Points or Personal Points). For the avoidance of doubt, you have no right to receive cash or any cash equivalent instead of returned Points. Once returned, Points are subject to the Rewards Terms in the same way as any other Points in that balance. We will return Points as soon as reasonably practicable after we receive the refund or credit (or, under clause 7.3, after the cancellation), which may be done manually during the closed release.

5. An Accommodation Provider may, at its discretion, refund a Booking outside its Rate Conditions in the case of bereavement, a proven flight cancellation, severe illness or force majeure, or where it agrees in writing. To ask for this, you must contact us no later than 10 days after the check-in date, with official supporting evidence. We will submit the request to the Content Provider. The Accommodation Provider's decision is final and may take up to 10 Business Days. Points are returned only for any amount refunded or credited to us.

6. If, when Points are due to be returned, the balance used for the Booking has been closed, or the Points in it have expired or been transferred under the Rewards Terms, we will deal with the returned Points in the way the Rewards Terms provide for Points in that balance.

7. Any provision of the Rewards Terms stating that a redemption of Points is final, or cannot be refunded or reversed, does not prevent Points being returned under these Travel Booking Terms.

1. We are your only point of contact for Bookings. Contact us through the help centre on the Platform or at support@getapron.com. We deal with the Content Provider and the Accommodation Provider on your behalf.

2. Our support hours are 09:00 to 17:30 UK time on Business Days. We aim to reply within 24 hours on a Business Day, but while the Travel Booking Service is in closed release we cannot commit to response or resolution times. We do not provide support outside these hours. If a problem arises on the day of a stay, or outside our support hours, the Guest should contact the Accommodation Provider directly, keep any receipts and written confirmations, and tell us on the next Business Day so that we can take the matter up with the Content Provider.

3. If a problem raised at the property under clause 5.6 is not resolved, you must tell us within 7 days after the check-out date, with details of the problem and any written acknowledgement from the property. We will pass the complaint to the Content Provider and use reasonable efforts to help, but we are not responsible for resolving disputes between you or a Guest and an Accommodation Provider. We may be unable to take up with the Content Provider or the Accommodation Provider any complaint received after that deadline.

4. If you are unhappy with the Travel Booking Service itself, contact us as set out in clause 8.1. We will acknowledge your complaint and aim to give you a full response within 15 Business Days, or tell you if we need longer. When we give you our response, we will also tell you about any alternative dispute resolution arrangement available to you if you remain dissatisfied.

5. We may need to verify the identity and authority of anyone contacting us about a Booking. We will act on instructions about a Booking only from the Member that made it (for a Business, a person authorised to act for it in relation to the Booking).

1. You are responsible for ensuring that the Guest details and instructions you give us are accurate, complete and correct. A Business is responsible for Bookings made on its behalf.

2. You may make a Booking for yourself or for other Guests, but you must not sell, or otherwise supply for value, any Booking to anyone.

3. You must not, and must ensure that Guests do not:

   1. make speculative or duplicate Bookings, or hold accommodation in anticipation of future demand;

   2. give a false nationality or country of residence to obtain a rate;

   3. make Bookings for any person, or for any property in any place, subject to UK, EU, UN or US sanctions;

   4. scrape, copy or redistribute rates or other content, or use the Travel Booking Service to build a comparison or competing service; or

   5. breach any Accommodation Terms, or any Content Provider or Accommodation Provider rule that we notify to you.

4. If a Content Provider or Accommodation Provider charges us any amount because of a Guest's act or omission (such as damage to the property or incidental charges left unpaid) or because of your breach of these Travel Booking Terms (a "Supplier Charge"), you must reimburse us on demand. The Supplier Charge is a debt due from you to us, which we may recover by court proceedings or otherwise. We may also, at our option:

   1. deduct the equivalent number of Points from the balance used for the Booking; and

   2. if you are a Business, take payment from any payment method held for your Account under the Platform Terms.

5. A Business will indemnify us against any loss, cost or liability (including any claim by a Guest, Content Provider or Accommodation Provider) arising from its breach of clause 9.2, clause 9.3 or clause 11.3, except to the extent caused by our breach or negligence. A Delegate is liable to us for any loss we suffer as a result of the Delegate's breach of those clauses.

1. Nothing in these Travel Booking Terms limits or excludes:

   1. liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded by law; or

   2. if you are a Delegate acting as a consumer, your statutory rights, including your right to have the Travel Booking Service provided with reasonable care and skill and in accordance with information we give you about it.

2. We will use reasonable care and skill in arranging Bookings, passing on your instructions to the Content Provider and returning Points under clause 7.

3. Subject to clause 10.1, we are not liable for:

   1. any act or omission of an Accommodation Provider, or the provision of any Accommodation Services, including the standard, condition, safety or facilities of the accommodation, renovation or maintenance works, or overbooking;

   2. any illness, injury, loss, theft or damage suffered during a stay, except to the extent caused by our own negligence;

   3. subject to clause 7.3, the insolvency of any Accommodation Provider or Content Provider;

   4. the accuracy of content supplied by Content Providers or Accommodation Providers, provided we have displayed it as received;

   5. any loss resulting from inaccurate Guest details provided by you, or from a Guest's failure to meet the Accommodation Provider's check-in requirements; or

   6. any loss that was not reasonably foreseeable when the Booking was made, or (if you are a Business) any indirect or consequential loss, or any loss of business, profit, opportunity or goodwill, or the cost of alternative accommodation or travel.

4. Subject to clauses 10.1 and 10.5, our total liability arising out of or in connection with these Travel Booking Terms, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to £5,000:

   1. if you are a Business, in any calendar year; and

   2. if you are a Delegate, for each Booking.

5. The limit in clause 10.4 does not apply to our obligations to return Points under clauses 4.5, 4.7, 6.2 and 7.

6. Neither of us is liable for any failure or delay in performing our obligations under these Travel Booking Terms caused by events beyond our reasonable control, including natural disasters, epidemics, war, terrorism, civil unrest, industrial action, government action, or the failure of any utility, telecommunications network or third-party system.

1. We process personal data about Members, the people who act for them and Guests to provide the Travel Booking Service, as described in our Privacy Policy. We are the controller of that personal data.

2. Nuitée (and any other Content Provider) processes Guest personal data on our behalf, as our processor, to make and service Bookings. It uses sub-processors, some of which are located in the United States, under appropriate safeguards. We disclose Guest personal data, through the Content Provider, to the Accommodation Provider, which uses it as an independent controller under its own privacy notice. Accommodation Providers may be located outside the UK, in countries that do not provide the same level of data protection. Those transfers are necessary to perform the contract for the Accommodation Services.

3. If you make a Booking for someone else, you must ensure that they have been told how their personal data will be used and shared, as described in clauses 11.1 and 11.2, and that you are entitled to share it. You must not include in any Booking or request information about a Guest's health, religious beliefs or other special category data (for example, accessibility needs or dietary requirements). A Guest with such needs should contact the Accommodation Provider directly.

4. Bookings made with Company Points are visible to the Business. Bookings made with Personal Points are visible only to the Delegate and are not shown to the Business.

1. Because the Travel Booking Service is in closed release, we may change, suspend or withdraw it, for all Members or for any Member, at any time and without notice. This does not affect Bookings already confirmed (clause 12.5).

2. We may also suspend or end your use of the Travel Booking Service immediately if:

   1. a Content Provider or Accommodation Provider requires us to;

   2. we reasonably believe you are in breach of clause 9.2 or clause 9.3;

   3. we suspect fraud or abuse of any rewards programme; or

   4. your Account, or the Points balance you use for Bookings, is suspended or restricted.

3. You may stop using the Travel Booking Service at any time.

4. These Travel Booking Terms end automatically for a Member if:

   1. for a Business, its Account or its Points balance is closed; or

   2. for a Delegate, the Delegate's personal Points balance is closed, or the Business removes the Delegate from its Account.

5. Withdrawal, suspension or termination does not affect Bookings already confirmed, which remain subject to the Accommodation Terms. We will continue to deal with those Bookings, including cancellations and returning Points under clause 7, until the stay is completed, unless our arrangements with the relevant Content Provider have ended. In that case we will give you the information you need to deal with the Accommodation Provider directly.

6. Clauses 7, 9.4, 9.5, 10, 11, 12.5, 14 and 15 survive termination.

1. Each Booking is a separate contract between you and us, made on the version of these Travel Booking Terms published on the Platform at the time you confirm that Booking.

2. We may update these Travel Booking Terms at any time by publishing the updated version on the Platform. An update applies to every Booking confirmed after it is published.

3. To the extent that an update concerns your use of the Travel Booking Service generally, rather than a particular Booking, it takes effect when published where it:

   1. is required by law or regulation, or by a court or competent authority;

   2. is required by a Content Provider or Accommodation Provider, or reflects a change to its terms, rules, inventory or payment arrangements;

   3. is reasonably necessary to protect the security of the Platform or to prevent fraud or abuse; or

   4. is not to your detriment, including the correction of errors and clarifications.

   Any other such update takes effect when you next confirm a Booking.

4. No update affects a Booking already confirmed, including its Points Price and Rate Conditions, except where the Accommodation Provider changes the Booking under the Accommodation Terms or where required by law.

5. If you do not agree to an update, you may stop using the Travel Booking Service at any time, at no cost.

1. Notices. We may give you notices under these Travel Booking Terms by publishing them on the Platform or by email to the address associated with your Account. A notice is treated as received when it is published or sent. You may give notices to us by email to support@getapron.com; they are treated as received when we actually receive them.

2. Entire agreement. These Travel Booking Terms, together with the Booking Confirmations issued under them, are the entire agreement between you and us about the Travel Booking Service. Nothing in this clause limits liability for fraud or, if you are a consumer, your statutory rights.

3. Relationship. Nothing in these Travel Booking Terms creates a partnership or joint venture between us. Except that we act as your agent for the sole purpose of arranging Bookings under clause 3.1, nothing in these Travel Booking Terms creates any agency between us, and neither of us has authority to bind the other.

4. Assignment and subcontracting. You may not transfer any of your rights or obligations under these Travel Booking Terms. We may transfer our rights and obligations to any member of our group or to a purchaser of our business, provided this does not reduce your rights, and may subcontract any part of the Travel Booking Service, including to Content Providers.

5. Content. Rates, descriptions, images and other content made available through the Travel Booking Service belong to us, Content Providers or Accommodation Providers. You may use them only to make and manage Bookings.

6. Third-party rights. No one other than you and us has any right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Travel Booking Terms.

7. Severance and waiver. If any provision of these Travel Booking Terms is found to be invalid or unenforceable, the rest of them remains in force. A failure or delay in exercising a right is not a waiver of it.

1. These Travel Booking Terms, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them, are governed by the law of England and Wales.

2. The courts of England and Wales have exclusive jurisdiction, except that if you are a Delegate acting as a consumer and live in Scotland or Northern Ireland, you may also bring proceedings in the courts there.

In these Travel Booking Terms, the following terms have the following meanings:

1. "Accommodation Provider" has the meaning given in clause 3.1.

2. "Accommodation Services" has the meaning given in clause 1.1.

3. "Accommodation Terms" and "Rate Conditions" have the meanings given in clause 3.2.

4. "Account" means a Business's Apron business account, opened under the Platform Terms.

5. "Booking and Booking Confirmation" has the meaning given in clause 4.5.

6. "Business" means a business customer of Apron that holds an Account.

7. "Business Day" means a day (other than a Saturday, Sunday or public holiday in England) on which banks are open for business in London.

8. "Company Points" and "Personal Points" have the meanings given in clause 1.2.

9. "Content Provider" and "Nuitée" have the meanings given in clause 1.6.

10. "Delegate" has the meaning given in clause 1.2.

11. "Guest" means each person staying under a Booking, including the lead Guest.

12. "Member" has the meaning given in clause 1.2.

13. "Platform" means Apron's online platform.

14. "Platform Terms" and "Rewards Terms" have the meanings given in clause 1.3.

15. "Points" means Apron Points held in a Points balance on the Platform, however earned.

16. "Points Price" has the meaning given in clause 4.1.

17. "Supplier Charge" has the meaning given in clause 9.4.

18. "Travel Booking Service" and "Travel Booking Terms" have the meanings given in clause 1.1.